battersea
CONTACT US
For general enquiries please email info@battersea.org.uk or telephone 0800 001 4444.
REHOMING
if you are interested in rehoming a dog, find out about our rehoming process.
LOST AND FOUND
If you have lost or found a dog please make a report to our Lost Dogs Line on 020 7627 9245. Open 8am to 7pm.
BRINGING A DOG INTO THE HOME
Battersea london intake:
- call dog intake: 0207 627 9218 (answer phone service)
- email dog intake: dog.intake@battersea.org.uk
Battersea old windsor intake:
- call dog intake: 0178 449 4442 (answer phone service)
- email dog intake: bow.intake@battersea.org.uk
Battersea brands hatch intake:
- call intake: 01474 875 105 (answer phone service)
- email intake: bbh.intake@battersea.org.uk
FUNDRAISING QUERIES AND FEEDBACK
If your query is regarding a fundraiser operating in your area, please see our information on door-to-door fundraising.
If you ever have any other questions about our fundraising activities, or if you would like to change how, or when you hear from us, please do not hesitate to contact us by:
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Telephone: 0207 627 7883 (Monday to Friday, between 9am and 5pm)
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Post: Supporter Services, Battersea Dogs & Cats Home, 4 Battersea Park Road, London, SW8 4AA.
Please remember to include your name and address. Please also include a contact telephone number so that we can call you if we need any more information to answer your question.
We realise that sometimes we might get it wrong and we truly value all feedback about our work. We believe that complaints are an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible. If you do have a complaint about our fundraising activities, please get in touch using the contact details above.
The Fundraising Regulator is the independent regulator of charitable fundraising. If we are unable to resolve your complaint to your satisfaction and it is about our fundraising activities, you can ask the Fundraising Regulator to consider it. All the contact information you need to make a complaint can be found on the Fundraising Regulator website.
Please note that the Fundraising Regulator can only consider complaints received within three months of the original incident you wish to complain about, or within two months of our final response to you.